Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a exchange unless there is a defect; in-line with our Warranty Terms

To be eligible for a return, your item must be unused and in the same condition that you received it. Preferably, it must also be in the original packaging.

If you purchased directly from Close Comfort’s website, the return process can be dealt with directly with our head office

If your purchase was with one of our stockists, your return enquiry should be directed to that retailer in the first instance.

To complete your return, we require a receipt or proof of purchase.
Please use the contact information below to reach us before sending out your product for return.


To return your product, you should contact us for instructions on a return address.
You should consider using a trackable shipping service or purchasing shipping insurance.